Possible bottlenecks must be eliminated by quickly referring each user to the most suitable department or agent for their query, doubt or complaint. It is true that depending on the tool we can make it more or less easy. One of the most interesting examples is the visual editor that brands like Zadarma have implemented, which makes configuring these routes as easy as using a powerpoint. In addition, all companies that offer a service - such as operators - must have a free 24-hour service channel.
For this, it is necessary to establish different scenarios depending on the time of day. A virtual the displacement of workers to the workplace Vietnam phone number list since they only need a computer connected to the Internet to do their work, which could, for example, mean that the night shift is covered by remote workers at any time. Place of the world. At the same time, in more difficult times, the equipment can be sized easily and practically in real time. This will achieve great agility when distributing to users and that they get someone to pick up the phone in less than 3 minutes.
Course, that cannot be the "excuse", the spirit of the new law is to make customer service more efficient, and for this the presence of the CRM is necessary because known or recurring customers can be identified immediately, as well as the entire relationship they have with the company and all their data to avoid what bothers them so much and which is repeating the same thing over and over again to various agents. On the other hand, another point of the law indicates that claims must be resolved in less than 15 days. It is therefore vital to have a CRM that allows customers to be controlled and, as in the case of Zadarma, tagged, for example, if the time limit for responding is being reached, as a way of prioritizing them.